Exchange Policy
Wrong size or changed your mind? You can exchange any Off Hours piece within 14 days of receiving your order. It's quick and easy: just send us an email.
What can be exchanged
- Items exchanged within 14 days of delivery, for a different size, a different colour or another product.
- Items that are unworn, unwashed and unaltered, with all original tags attached and in their original packaging.
- Sale items can be exchanged too.
What can't be exchanged
- Items requested after 14 days from delivery.
- Items that have been worn, washed, damaged or altered, or are missing their tags.
How to exchange
- Email us at mohanedfarouk23@gmail.com within 14 days of delivery.
- Include your order number, the item you'd like to exchange and what you'd like instead (size, colour or product).
- We'll reply within 2 business days to confirm availability and arrange the swap. Our courier delivers your new item and collects the original at the same time.
Exchange fees
- The exchange courier fee is LE 100, paid to the courier on delivery of your new item.
- If you choose a higher-priced item, you pay the difference on delivery. If it's lower-priced, we send you the difference by InstaPay, mobile wallet or bank transfer.
- If your item arrived faulty, damaged or incorrect, the exchange is completely free. Please let us know within 48 hours of delivery.
Good to know
- Exchanges depend on stock. If your new choice is sold out, we'll offer another item or a refund (see our Refund Policy).
- Each item can be exchanged once.
Questions?
Email us any time at mohanedfarouk23@gmail.com. We're happy to help.